We believe in retaining your custom through outstanding customer service rather than long-term contracts, you can cancel your subscription at any time. Moreover, many of our services carry a full 30 day money back guarentee so if you are not happy with what we provide then you can ask for a full refund.
From the moment you subscribe to one of our products, you will receive the best customer care we can provide - matured through our many years of experience. We understand your needs, and the problems you are likely to encounter. Personal, friendly but always professional - we'll enable you to get the very best from our products.
Our hardware is located in two datacentres in Manchester, United Kingdom. Both feature skilled, 24x7x365 onsite engineers, redundant N+1 UPS and N+1 diesel generators, fire suppression and VESDA detection systems.
Both our Manchester datacentre facilities have leading accreditations (ISO 27001, ISO 9001, ISO 14001, and PCI DSS) and best practice security and access controls to ensure that our investment and your service is well protected.
Using the latest-generation hardware, our cloud platform uses multiple load-balanced clusters which use a high-performance fibre-channel SAN fabric, which gives us the ability to quickly and cost-effectively add additional capacity as our growth requires and for that new capacity to benefit all our customers, not just the new.
We are a member and LIR of RIPE NCC, which means we own our IP address space. This allows us to employ a multi-homed BGP routed network border using multiple premium transit providers, such as Level 3, Cogent and Hurricane Electric, and peering exchanges to give capacity, redundancy, low-latency and performance.
We've been providing web hosting and bespoke services for a long time - if something can be broken then it's a good bet that we've already fixed it for one of our customers.
You're not just purchasing a product - you'll receive the very best service we can provide, matured through our many years of experience. Our staff don't rely on boilerplate cut-and-paste support responses - every customer receives personal help with their problems - and our engineers are only a phone call away.